Below FAQ are some common concerns of our clients before purchasing the hair extensions, if you have other questions, please just send it to: service@letmeshinehair.com.

Frequently Asked Questions

What are LetMeShine extensions made from?

We offer only high-quality, 100% human Remy hair. All of the hair used to create our products have been supplied by human donors. All cuticles have been aligned from root to tip and none of the hair has been chemically processed.

What is Remy Human Hair?

Remy human hair is the highest grade of real human hair. It is the preferred choice for hair extensions and similar products because it looks the most natural. It’s also more durable. Because the cuticles of the hair are kept intact and not stripped, human Remy hair is always the better option. Your hair extensions will remain soft, shiny and free of tangles.

What is the difference between Remy and Virgin hair?

Many believe that Remy is a brand name. It’s actually the term used to describe extensions that have the hair cuticles aligned in the same direction as hair naturally grows. Virgin hair describes hair that has not been chemically processed. It’s never been relaxed, permed or dyed. The cuticles are healthy and complete while the structure of the hair remains intact.

What is the difference between synthetic and human hair extensions?

Hair extensions made from human hair can be treated just like your own hair. For example, you can color it, style it with heated styling tools, wash it and dry it. Synthetic hair cannot be treated in the same fashion. It can be difficult to style and blend with your own natural hair. Because there are so delicate, synthetic hair extensions usually don’t last as long as human hair extensions.

Why is Remy human hair the preferred choice for hair extensions?

Remy human hair will give you the most natural look, feel and style. It is the highest quality human hair product on the market and LetMeShine Hair is proud to use it. LetMeShine extensions have been carefully sorted and selected so only the best strands of Remy human hair find their way into our products. This is what makes our product so much different than the rest.

How long do LetMeShine extensions last?

The lifespan of your LetMeShine extensions will depend on how they have been cared for and how often they were worn. With average use, LetMeShine hair extensions can last up to a year or even longer. To get the most out of your extensions, follow our care tips and instructions.

Why isn’t my payment going through?

At checkout, make sure that your inputted information matches the information on your credit card. If there are any discrepancies, the transaction will not go through. This is for your protection. If everything matches, you can try calling your credit card company to see if there is an issue on their end. You can also try using PayPal at checkout. If the problem persists, please contact us right away so that we can assist you.

Do I need to pay customs or import duties?

All orders outside of the United States can potentially incur charges once delivered, such as customs, duties or VAT. These charges are collected by local governments and are not collected by LetMeShine Hair. We cannot quote these fees to you and they are not included in our pricing. They are also not refundable by LetMeShine Hair, even if you refuse to accept the delivery. If you believe that your delivery could incur such fees, please contact your country’s customs office for rates.

Do you have a return policy?

Hair extensions are a personal product and for this reason, all sales are final. The only exception to this is an exchange for an incorrectly delivered product or an exchange or return for a product that has not been opened (within 14 days of purchase). If you received a product different than the one you had ordered, contact us so that we can provide you with a Return Material Authorization number. Once the product has been inspected, we will send out the replacement as soon as possible and notify you via email. For returns, the product must be unused and unopened. Before sending your item, please contact us for a Return Material Authorization number. We are proud to offer free shipping to our customers residing in the USA so unless the product is defective or was shipped incorrectly, the buyer will be responsible for shipping charges to LetMeShine. The buyer will also be responsible for 50% of the original waived shipping fee. There will also be a 15% restocking fee for returns. Products returned without a Return Material Authorization number might not be processed. For exchanges, the product must be unused and unopened. Before sending your item, please contact us for a Return Material Authorization number. Buyer is responsible for 100% of shipping fees to return the product to LetMeShine and 50% of shipping fees for the second delivery. Please note that all exchanges and returns must be completed within 14 days of purchase.

Do you have an exchange policy?

For exchanges, the product must be unused and unopened. Before sending your item, please contact us for a Return Material Authorization number. Buyer is responsible for 100% of shipping fees to return the product to LetMeShine and 50% of shipping fees for the second delivery.Please note that all exchanges and returns must be completed within 14 days of purchase.

Questions About Hair Weave Extensions

Does LetMeShine Hair sell Brazilian, Malaysian, Peruvian, Cambodian, Russian or Mongolian hair?

There is a popular misconception when it comes to labeling hair extensions. Those that are labeled Brazilian, Malaysian, Peruvian, Cambodian, Russian or Mongolian are typically labeled incorrectly. They are usually Indian or Chinese hair and non-Remy. We do not sell products that have been labeled incorrectly.

What is the source of LetMeShine hair extensions?

Our Remy human hair extensions are made with hair sourced from Southeast Asia and India. They are all manufactured in our privately owned factory in China.

What color is LetMeShine Hair Extensions?

Most of our bundles are natural brown or black in color. Each bundle is collected from an individual donor and therefore some bundles may vary in lightness or darkness. We always do our best to pair bundles with a close match.

Do LetMeShine hair extensions shed?

Minimal shedding is normal and expected with any hair weave. However, to prevent excessive shedding, we recommend applying weft sealer along the track of each bundle when installing.

How much hair is in each bundle?

>Each bundle weighs 3.5 ounces. The longer the length of the hair is, the shorter the length of the weft will be. Therefore, shorter lengths will have longer weft length.

How do I use LetMeShine hair weave extensions?

We highly recommend having a licensed professional install your extensions or walk you through the process. Our products are meant for long term use and proper installation will guarantee you the most life out of your product.

How do I wash my hair weave extensions?

You can wash your weave extensions just as you would wash your own hair. Shampoo first and then apply a generous amount of conditioner from top to bottom. You can also use hair treatments, which we recommend, to infuse the weave with essential oils needed to keep its shine. Depending on how much you wear your extensions, you should only need to wash them about every 2-3 weeks.

Can I straighten LetMeShine hair weave extensions?

Yes, you can style your extensions just as you would your real hair. This includes straightening, curling, blow-drying and more.

How often should I wash my LetMeShine hair extensions?

Your LetMeShine extensions should be treated as natural hair and washed accordingly. Be sure to brush out all tangles before washing or sleeping. Too much product build up can make extensions unmanageable. Shampoo, condition and moisturize your extensions as needed.

Who can wear hair extensions?

Hair extensions are great for anyone who wants to add length or volume to their hair. They’re safe for men, women and children. If you want to change your style without damaging your hair, hair extensions are a great option.

Can I color my hair weave extensions?

We do recommend that you consult with a professional first. Always color a test strand first to make sure that the resulting shade is what you anticipated before dying the full bundle.From our experience and most of stylist's experience, we will prefer to recommend customer coloring their own hair more than coloring the hair extensions.

What products can be used on LetMeShine hair extensions?

High quality products made for dry and damaged hair should be used on your hair extensions. This will keep them healthy and nourished, as they are not receiving natural oils from your scalp. Protectant sprays and leave-in treatments are also ideal as they will prolong the life of your LetMeShine extensions.

What daily care is needed for my hair weave extensions?

Your LetMeShine extensions should be brushed daily. Start from the bottom and work your way to the top to prevent any snagging or shedding. A light leave-in conditioner should also be applied daily to prevent tangles.

Can I sleep in my LetMeShine hair weave extensions?

Yes, you can sleep in your LetMeShine extensions but in a silk bonnet or on a silk pillow case to prevent dryness and tangling. For curly textures, put hair in a braid.

Can I apply heat to my LetMeShine hair weave extensions?

Yes, you can apply heat to your hair weave extensions just as you would to your natural hair.

Questions About Clip In Hair & Tape In Hair

What are clip-in hair extensions?

Clip-in hair extensions are a way to experiment with new hairstyles without the commitment. They’re quick, easy and temporary. Use them to add volume, length or in order to achieve a hairstyle that your natural hair wouldn’t allow you to. They are easy for anyone to use and can either be matched to your current hair color or used to add highlights or lowlights. They are the fastest and most affordable way to change your style and don’t carry a risk of hair damage.

Who can wear clip-in hair extensions?

Just about anyone can enjoy clip-in hair extensions. They’re safe for men, women and children. While they can help disguise thinning hair, it is recommended to speak to a professional to make sure that clip-in hair extensions are the right solution.

How long does my own hair need to be to use clip-in hair extensions?

LetMeShine recommends that your natural hair be about 6-7 inches in length for a natural look when using clip-in hair extensions.

I have highlights/lowlights or ombre/balayage hair. Which set is right for me?

If your hair has multiple shades, LetMeShine recommends going with a shade that matches the lightest portion of your hair. While you can dye your extensions, we do not recommend that you bleach them. To get a perfect match, we suggest bringing your extensions to a professional who can dye them to match your current hair. Always test a small section before dying the full set.

How long do clip-in hair extensions take to put in?

With a little practice, you should be able to put in your clip-in extensions in less than 5 minutes.

Do hair extensions experience shedding or tangling?

It is normal for hair extensions to experience a little shedding, especially when first using them. This shedding will continue throughout the life of your extensions but can be minimized with proper care. Be sure to brush your extensions as needed with a paddle brush to prevent tangles, which will lead to more shedding.

How do you clip in LetMeShine hair extensions?

LetMeShine clip-in extensions are secured to your hair with small clips that are sewn directly onto the extensions. The clips are designed to give the product a tight grip and prevent slipping. Once properly clipped in, not you or anyone else will be able to see the clips.

When should hair extensions be worn?

You can wear your LetMeShine hair extensions whenever you want. Use them for formal occasions or for everyday use. We do not recommend wearing them in the shower or while swimming though.

How do I wash my extensions? How often?

Hair extensions do not need to be washed as often as your natural hair. Only wash them once for every 15-20 wears, depending on how much product you use in them. The less you wash the extensions, the longer they’ll last. Use sulfate-free and alcohol-free products when washing your extensions and use a deep conditioning mask overnight. Dry them by laying them flat on a clean towel to air dry.

Can I color, tone or bleach my extensions?

Your LetMeShine extensions can be dyed but only a darker color and preferably by a professional who has worked with dying hair extensions before. It is not recommended that you bleach the extensions as this can seriously damage the hair. If you do dye your extensions, always start with a test strand to make sure the resulting color is what you expected.

Can I use heated styling tools on my hair extensions?

Yes, you can use heated styling tools on your hair extensions but it is advised to use a heat protectant spray before doing so. Use a low to medium heat setting as well.

What products can be used on hair extensions?

Always use high-quality products that have been designed for dry or damaged hair. It is recommended to use heat protectant sprays and leave-in conditioners with your LetMeShine hair extensions to prolong their lifespan.

Can I sleep wearing LetMeShine extensions?

We do not recommend sleeping with your LetMeShine Clip in extensions because of the risk of tangling. However, Tape in extensions is another story.

Can I swim or play sports with my hair extensions clipped in?

Swimming or playing sports should be avoided with LetMeShine extensions. There is a risk that the extensions and your natural hair could become tangled and damaged. You may wear your extensions to the pool or beach but avoid submersing your head if you do head into the water.

>What is the best way to store clip-in hair extensions?

Always store your extensions once completely dry. You can use an airtight container or similar storage unit. Store away from direct sunlight as well.